Returns and Exchange Policy

At Privato Mobile, we want you to be completely satisfied with your purchase. Please review our returns and exchange policy below:

1. Exchange Policy

  • Eligibility: You may exchange items purchased from PrivatoMobile.com within 7 days of the purchase date. Exchanges can be made only in-store, and items must be in their original, unused condition with unopened packaging.
  • Exclusions: Used, altered, or customized items are not eligible for exchange.

2. Defective Items

  • Refunds: If you receive a defective product and prefer not to exchange it, we will provide a full refund. A cash refund will be scheduled via one of our representatives. Please note that the original shipping and handling fees are non-refundable.

3. Card Charges

  • Order Payment: Your card will be charged upon placing your order. If we are unable to fulfill your order for any reason, your card will be refunded.

4. Order Cancellation

  • Free Cancellation: You can cancel your order free of charge within 1 day of purchase. Please contact us at +961 3 454 550 to process your cancellation.
  • Late Cancellation: Cancellations made after 1 day will incur a charge for shipping fees.

5. International Orders

  • Policy: We do not offer exchanges or returns for orders shipped outside of Lebanon.

For any questions or further assistance regarding returns, exchanges, or cancellations, please reach out to us at: