Frequently Asked Questions (FAQ)

Orders & Shipping

How long does delivery take?

Orders within Beirut are typically delivered within 1–2 business days. Orders outside Beirut may take 2–5 business days depending on your location.

Do you offer cash on delivery (COD)?

Yes, we offer cash on delivery across Lebanon. Payment is collected upon receipt of your order.

How can I track my order?

Once your order is dispatched, you will receive a confirmation message with tracking details. You can also contact us directly for updates.

Products

Are your products original and under warranty?

Yes, all products sold at Privato Mobile are 100% original and come with the manufacturer's warranty. We do not sell refurbished or counterfeit items.

Do you sell accessories and spare parts?

Yes, we carry a wide selection of mobile accessories including cases, screen protectors, chargers, and more.

Can I request a specific model or color not listed on the site?

Absolutely. Contact us via WhatsApp or email and we'll do our best to source it for you.

Returns & Exchanges

What is your return policy?

We accept returns within 7 days of purchase, provided the product is in its original condition and packaging. Items that have been used or damaged are not eligible for return.

How do I initiate a return or exchange?

Contact our support team via WhatsApp or email with your order number and reason for return. We will guide you through the process.

Payments

What payment methods do you accept?

We accept cash on delivery (COD) and online payments through our secure checkout. Contact us if you have questions about payment options.

Contact Us

How can I reach Privato Mobile?

You can reach us via the contact form on our website, by email, or through our official WhatsApp number. Our team is available 7 days a week.